I had difficulty when negotiating a price for the lease. I specifically said that if there was not a lease pull-ahead that I did not want the balance of my existing car lease rolled into the new lease. The salesman just told me would take care of it. I was also told by the salesman that he would throw in an auto care contract, never telling me that it was a $700 cost. I did not realize these additional costs until I closely reviewed the lease the following day.. I am also at fault for not reading the details before I signed. I did call the manager, who was very helpful, and he agreed to write a new lease to remove the $700, but I ended up having to pay off my existing lease in the capitalized cost of the new Buick.
Overall the experience was very good. The staff was friendly and professional. I thought that I was overcharged in regard to labor for changing our 2 solenoids. However, the end result was that the repair fixed the issue I was having.
I really want to mention that Ron Broadwater made the entire experience a positive one. He was very open and honest and very professional in a pleasant way. I would recommend anyone to go to Shelton for service primarily based on the job Ron did.
I called to ask for an appointment and talked to Marc. He was very courteous and said he could have me come in right away. When I arrived at the dealership, Marc did not only write up my order but was very friendly and engaged me in a conversation about how and what I've been doing. It made me feel very welcomed.