I had difficulty when negotiating a price for the lease. I specifically said that if there was not a lease pull-ahead that I did not want the balance of my existing car lease rolled into the new lease. The salesman just told me would take care of it. I was also told by the salesman that he would throw in an auto care contract, never telling me that it was a $700 cost. I did not realize these additional costs until I closely reviewed the lease the following day.. I am also at fault for not reading the details before I signed. I did call the manager, who was very helpful, and he agreed to write a new lease to remove the $700, but I ended up having to pay off my existing lease in the capitalized cost of the new Buick.
Overall the experience was very good. The staff was friendly and professional. I thought that I was overcharged in regard to labor for changing our 2 solenoids. However, the end result was that the repair fixed the issue I was having.
I really want to mention that Ron Broadwater made the entire experience a positive one. He was very open and honest and very professional in a pleasant way. I would recommend anyone to go to Shelton for service primarily based on the job Ron did.
I called to ask for an appointment and talked to Marc. He was very courteous and said he could have me come in right away. When I arrived at the dealership, Marc did not only write up my order but was very friendly and engaged me in a conversation about how and what I've been doing. It made me feel very welcomed.
My sales consultant, Don Cloutier, made all the difference in my experience. He listened carefully to my financial concerns and provided several appealing options. On top of everything, Don evokes an instant feeling of trust. I wouldn't consider dealing with anyone else.
I love my Encore, I love GM, it is the company that you work with (Easy Care) that basically won't replace your tire until you are stranded somewhere with a flat tire when you could've avoided that situation.
Not impressed. Stood there for 5 minutes and then I was helped by Tom. Two other guys just ignored me. I'm more upset that I pay for the wheel & tire protection and they won't replace my tire that has a gouge in the sidewall because it isn't leaking air, I am driving to New Jersey this Friday the 30th and I can't afford to buy a new tire! THAT'S WHY I PAID FOR THE SERVICE!!! No one told me that when I called 3 times before I came in. (to make sure you had tires for my vehicle). Tom called for me but he said no they would not replace it, I'm calling that company and giving them a piece of my mind also.
We're very sorry about your wait, April. We did speak with your tire warranty company the day you came in and they denied the replacement tire. The denial of service didn't come from us. We agree that your tire warranty company should reconsider and replace the tire. We asked that you send our Service manager the pictures, so he can personally call your tire warranty company and see if they would reverse their 1st decision.
Confirmed Sales Customer
I have never been more impressed with a dealership and their staff than with this experience. I will be happy to visit them in the future for both service and new vehicles and would recommend them to others without hesitation. My salesman Dan went above and beyond to assist me with the return of my previous lease vehicle to a Ford dealership with little problem...Dan took care of everything.
Service turnaround time was good. However, I expect to be briefed on what was done/inspected when the service is complete. That didn't happen. My car was left with all the papers and plastic inside and I had to go back inside and ask for it to be removed. The tech seemed disturbed that I asked and didn't apologize for leaving it in. Plus he overlooked some that was left in the back seat.