I have always had great experiences taking my vehicles to Shelton GMC. My service manager, Jeff Padyiasek, takes care of me as if I were his only customer. I highly recommend Shelton GMC to anyone in Oakland County, Michigan.
Business like, friendly atmosphere. Intended work explained, estimate was very close to actual cost. Service person recommended other maintenance, which was declined pending review of GM recommendations in the Owner's Manual.
Was not greeted at all. Waited for more that an hour for a oil change. Car had a mark on the side of it after service that the manager insisted that they did not do. Gave me a hard time to rub it out and when did it had to be done twice
On behalf of Shelton Buick GMC, we do apologize for your less than satisfactory experience, Michael. We'd also like to thank you for leaving us your feedback, as it helps us in our quest for 100% customer satisfaction. Please feel free to contact us if you would like to discuss this further. We hope to hear from you, so that we may regain your trust.
I called Jeff in Service to have my 2010 Equinox deck hatch repaired. My problem was the deck hatch would open then close on it''s own. In my case the hatch lid came down hitting me on the top of my head only to recycle again and come down on my lelft shoulder knocking me to my knees. . Jeff scheduled an appointment for the next day. My problem was repaired in a very timely manner..