Came in for an oil change & tire rotation. The service people were very friendly. My wait was right on, for what they said it would be. There waiting room was clean, and neat. They supply snacks and couple beverage choices. Most of all, I really like the fact that they wash your vehicle after just a oil change..Great business idea.
We leased a 2018 Terrain and shortly after we picked it up it required service for an electrical/software problem. That was disappointing and took many days, but Shelton took good care of us and provided a loaner vehicle. Progress updates were OK, a little more frequent would have been better. Overall a potentially unhappy situation resulted in no negative impressions. I think that's about the best you can do.