I brought my car in for a park sensor warranty issue. I was told my car had a front end collision which caused the issue and the cost was $1100 for repair. There was no visible evidence of that. I filled an insurance claim. After further investigation and several days I was told it was a warranty claim and I was questioned why I turned it into my insurance. I canceled my claim but it still shows it on my insurance record. Your service area estimated 1100 for damage and your body shop estimated 400. The difference between the 2 surprises me and the inability to diagnose an issue is unacceptable. On top of all that I was called and asked when I would be bringing my car in for repairs. The car had been in your possession for 5 days at that point. I came to to service area to discuss in person. The parts are now on order for repair. I still don’t believe the problem has been diagnosed accurately. I am on vacation until August 29 and won’t be able to follow through until then.
I worked with Kyle Wusenich for the leasing of my wife's new Encore. We knew what we wanted in terms of options and trim. But Kyle helped us tremendously figuring out the best combination to save some money and found the right one for us. He also had everything ready when we went next day where for signing an pick up the car and he took care of the car leasing last month payment that I was turning in and kept everything short and to the point. It was a great experience, and he was a pleasure to work with. I would definitely purchase or lease something here again. Such a great process this lease!
I arrived for my appointment and was quickly greeted by a service advisor who looked up my appointment and had the porter take the car back for service. He asked if i knew where the waiting area was (I did) and said they needed about 1 hr. After about 1 hr. he came into the waiting area to say my car was ready. The car was clean, and waiting outside. I paid the cashier and felt.
Friendly staff, short visit for service (under an hour for full service oil change and tire rotation). Dealership was clean and organized. The waiting area had plenty of refreshments (e.g. coffee, danishes, fruit, etc.) for customers. The staff also informed me that there was complimentary WIFI available for use. This was nice for me because I work remotely and was able to continue working while my car was being serviced.