Had my complimentary service done on my 2020 GMC. Service personnel met me at the door and were friendly & helpful. Service and waiting areas, as well as restroom, were clean. My car was ready within an hour. It had been disinfected, and the exterior was washed, in addition to the scheduled maintenance. I have no complaints or concerns with this dealership at all. Happy!!
There has been a communication issue probably due to an incorrect old phone number. One of the primary concerns that I expressed was the burned smell of rotting food. This issue was not addressed in the written invoice of services rendered. This concerns me. Overall most of my concerns have been addressed.
I came in for an oil change but that morning when I exited my car with the engine off my radio would not turn off. Marc kept saying the radio would go off when my lights did but my radio has ALWAYS shut off the minute I opened my door when the engine was off. Now I am very nervous that it will not shut off when I exit the vehicle. I manually turn it off before I exit the vehicle. I am a little bothered by this because as I���ve said the radio has ALWAYS shut off the second I open the door. I was a little confused that I left the dealership with this problem.
The car did not had windshield fluid with the message still on dashboard when finished. No checklist report provided until requested and plastic top of the engine dirty with oil all next to the oil cap. Couldn���t they spend a minute and get it cleaned???
The Acadia we bought at your dealership had a recall. We first had a conflict with the appointment. They schedule an appointment after we told Mark we were going out town. Mark told me it would take a few hours to do work. Show up the appointment we get told it could take a day or 2. After rescheduling the appointment your service manager Roger refuse to do the job do the rust proof material the vehicle had. ROGER refuse to hear me out about the the material. ROGER hung up the phone on me. I called back and he asked to have the material off vehicle in order to do the work. ROGER told me that GM had told him, you did not have to do the recall. Well I contact Suburban GM explain my issue to their service department and my recall was done and only took them a few hours. I will no longer do any business with your establishment.