Went for an oil change, tire rotation, safety check. Work was done and I drove home. When I pulled into the garage smoke was coming from the grill. Quite disturbing. The next morning I saw fluid on the garage floor which had never happened before. I drove back and received the explanation that the oil gun did not turn off correctly so it overflowed. I think I should have been told that when I picked up the car. I like Shelton Buick but I do not like smoke emerging from my engine.
I was told that the technician recommended replacement of my rear brakes and that I needed new rotors because the rotors off the car had corrosion and would not turn cleanly due to rust dust, which was on the ventilator portion of the rotor. This explanation makes no sense. I worked for 41 years in the automotive industry and the rotors are designed for one resurfacing. Also, there always be corrosion in the inside (ventilator section) and dust could be created during turning which does not interfere with the turning operation. From ���Chevrolet Equinox Service Manual - brake rotor wear - allowable thickness��� Specification: Front Brake rotor discard thickness: 27.0-mm(1.063-in)Specification Rear Brake rotor discard thickness: 18.4-mm(0.724-in) If the lowest thickness measurement of the brake rotor is at/or below the discard thickness specification, the rotor requires replacement. I measured the rear rotors, which I asked for, and the thickness on both is 19.5 to 20.00 mm. I also measured the pads, which I asked for, and they are 4 mm on all 4 pads, which is above the minimum of 3 mm. In fact, the location of the scraping (noise) tab is at about 2.5 mm. Conclusion, the brakes did not need to be replaced, and if they needed to be worked on, the rotors had enough materials to be turned. Very disappointing experience.
If Mike Murphey wasn't available no one was able to help me. This caused me to have to wait a week. The following week I came in Mike took the car and then I never heard from him again. Cal returned my call in Friday only to tell me no one had looked at my car for the mechanical issues I told them about. He also couldn't find the payment from my insurance company. He was frustrated and wanted me to get my car on Monday. Why would I want my beautiful Cadillac to sit on your lit while I drive a rental car on the insurance company. Your lake of organization cost my insurance company 2 additional days of rental costs. When you don't see me back to your business that should let you know my thoughts about the service I have rec
Hi, Service was ok. For the work done with an appointment the service took longer then it should have. They put the incorrect mileage on my oil sticker as well as they did not reset my oil timer. Also my glove box where they changed the cabin filter was not put back on correctly. The service advisor was good. Thanks!
Mark in the Service Department took excellent care of me. He apprised me that if I was to wait for my vehicle, it would take at least an hour and a half due to all the new Covid 19 rules. I appreciated the heads up and made arrangements to be dropped off and picked up instead of waiting for the car. I really appreciated his help! My car was completed and completely sanitized in the time promised.