The service manager Jeff was very knowledgeable and helpful in explaining the details of my steering issue. Jeff went on to notify me about some recalls on my vehicle, and explained the possible scenarios of what might transpire. He help me out with the process of getting a toll, the process of utilizing the GMC app, and showed me some possible solutions to my Bluetooth thing issues since my phone has been cutting in and out.The staff at Shelton GMC is always helpful, knowledgeable, and very very friendly. I always get treated with respect and I will always share my great experiences with others were looking for their vehicle needs.
Service was quick but waiting three months for a part that didn't fix the issue. We are very disappointed with the vehicle's informant system. GPS hasn't work for 8 months and hands free phone works some times.
oil change took a1hr. and 25 min. and I had to make an appt. no feed back on anything else, I go to chryslers , no appt. and I am in and out in 30 to 45 min. your serv, dept. is terrible, even when I called the guy had a attitude about my questions on oil change on why I needed a appt. other dealerships have a special line just for oil changes. i will not be back there.
Had an excellent sales experience with the sales consultant. She was friendly/customer focused from the initial meeting in showroom, took her time to show us products, and made helpful suggestions/recommendations.