My service advisor was great to work with! Item was fixed as expected and priced where I thought it would be. My only complaint is my appointment was at 8am and it took until 9:15 for them to tell me they had the part in stock, tell me the price, and get agreement to fix it. I would think they would have checked the part inventory when I made the appointment the week prior.
I asked about windshield wiper blades and was given a price, he did ask if I had any points and directed me to download an app to see how many points I had I did all that but he never followed through with anything?
I scheduled the appointment conveniently on line for the next morning and dropped off the vehicle and was met by the Service Rep who confirmed what service I wanted. He called my cell when the work was complete and I picked the vehicle up and the cost was what I expected with no surprises.
Matt in the service dept coordinated everything exceptionally well. However, upon returning home, I discovered that my glove box door would not close properly. Although I don't understand how an oil change could result in such a problem, the globe box door was completely unhinged from one of it's hinges and would not properly close or open. Although I fixed the problem myself, I don't understand why it became this way in the first place...