Jeanne was great. Worked hard to make it happen. I appreciate the positive Internet experience I had. Bill and Dave are good guys to do business with. I will recommend the dealership based on my sales experience.
I went to service to have my brakes checked. I didn���t need brakes but I did need some 50,000 miles maintenance so I received that. Jeff in service was great and took the time to explain everything to me.
My car leaked oil on my garage floor for five days after the oil change in addition it leaked on my lady friends driveway three different times. Oil was spilled on the inside of the engine and not cleaned up until I returned to the dealer.
Service Rep said he sanitized the signature pen between every customer and didn���t offer to shake hands . We talked briefly about social isolation and the corona virus. I appreciated his efforts for both of us to be smart in this time of concern.
Brought truck in for 4 recalls which they did but in the process scratched up my tailgate, and good thing I looked vehicle over and noticed it. This truck didn���t have a mark on it when I brought it in for service. I showed it to a manager and they buffed most of it out. If you damage something, say something...
I was set to get my new lease at another gm dealership, but felt like the guy was adding fees every time I spoke with him, from das to monthly payment. So I called Shelton and spoke to Bill Ritter and he got me a better option for lower monthly payment. Overall it was a better experience than with the original gm dealership I was going through.
Took 2016 Buick Regal for an oil, lube, and filter change. Also, rotated tires and replaced air filter, cleaned filter box, replaced battery in spare remote. Marc Cortopassi is a friendly, conscientious service advisor. My car was also washed. Everyone is so nice, courteous, helpful at the Shelton Dealership in Rochester Hills, MI. They have a lovely service lounge to wait for your car. It's always a very pleasant, efficient experience!