4 days to get a recall part Installed is unacceptable. No mention of getting a rental car to use. Vehicle was not properly sanitized when vehicle was returned. Vehicle was not washed when I was told it was going to be.
I needed an Oil change and my appointment at 7:00am. Been there at 7 . It took 1hr and 1/2 to finish my oil changed . I understand that I can have one FREE oil change, but , why it has to be in one year ? I retired and drive at a very low mile during the year . Can I just have one FREE oil change at any time , instead?
Joe made it all happen - he was transparent and very communicative. I really appreciated working with him. I have been into Shelton before with my brother and we were not pleased with the service in the past. My intent was to test drive and order a lease through another dealer however, working with Joe changed all that. I would recommend Joe to friends/family members.
Sandra found us the best deal for a lease and was awesome every step of the way. We really enjoyed working with her as well as everyone we encountered in the dealership. Honestly, Shelton was probably the best dealership experience we���ve ever had. Thank you!