Had to replace the console door in my armrest. The part was ordered and the dealership contacted me with a time and date for install. I dropped the car off the day before and the dealer was able to install that same day I dropped it off. What great service!
I was initially quoted "at least 2 weeks" for my engine problem and the dealer did not have any loaner vehicles available. On day 2, I was contacted because a loaner became available and I was updated to know that the repair parts were available, work had started and my truck would likely be done by the end of the week. I declined the loaner because I was working from home. My truck was ready on Friday...5 days, not 2 weeks! Thank you Mark.
I'm a sales manager for a OEM Commercial truck dealership.We also are striving for 5 star service.This particular visit was not as pleasant my other visits.such as the truck I had in there was not as clean as when I dropped it off.Or the vehicle with only 10k miles on it had engine work done so I of course was expecting a loaner or help with a rental car.However we are going through the same challenges with the supply chain problems,turnover in departments,training good help,inflationary costs,etc.And this is why I still gave you a high rating.I'm sure in time Shelton Buick GMC will be back to the "5 star service" it once had.God Bless us all..