My car had no air conditioning and after one visit, within a few days, I was back with the same problem. The repair took almost 8 weeks. I did get a loaner but paying the >$500/month lease payment for my Enclave with premium features while driving an Encore was less than satisfactory, especially when I sometimes have to sleep in my car for work. Mark in Service department was very nice and tried to keep me updated on progress throughout. I am grateful to have my Enclave back. It was nicely cleaned/ detailed upon return, which I appreciate, although there were literally only fumes in the gas tank. I know there are supply chain issues but losing 2 out of 24 months of my lease is ridiculous! I don’t really blame the dealership. It was just an unpleasant experience.
I've used the website to make appointments more than once. When I arrive, they have no idea I have an appointment. If they can't get done in the day I arrive, I would like to know that up front! I could've came back the following morning rather than losing the use of my car for 2 days. No one ever offers a ride by Shelton. I had to ask for a ride home. When I had a Ford, Huntington always asked if I needed a ride home. Overall, service could use some improvements!
Service staff was friendly, courteous and professional. Work was done promptly and I was on my way. Mark was my service advisor and took care of everything. I'll be back for my next service in 5k miles. Always a pleasure working with this dealership.
Brought recently lease car in for issue with tailgate. No loaner car or shuttle service provided. Returned the next day to pick it up and was apparently reset. Sales person and I could not get it to work. Mechanic came out and got it working. Not working again today...appears to be intermittent.
Had a great experience. John Dew and Bill Ritter were excellent. Communicated every step of the way. I had some changes/add ons and they took care of them! It was a pleasure to do buy my vehicle and working with the team!
Staffing was terrible, I had a slow leak in a tire that couldn't be repaired because of it. The poor guy that checked me in also had to give one of the mechanics repair advice and serve as the cashier. There was no coffee in the lounge.
The representative who helped me was outstanding, I arrived without an appointment on a Saturday because I was concerned about difficulty in starting my vehicle. He got me in quickly and efficiently diagnosed and solved the problem. Best of all he told me it was covered by my warranty and he sent me on my way. I could not have had a better experience!