Jeff did a very good job at ensuring that my damaged tire was replaced on the same day. However, the tech assigned to investigate the slow leaks exhibited by my other 3 tires never even examined them. I know this because, upon the return of my vehicle, the new tire had the properly inflated pressure of 35psi, while the other 3 were still at 31psi... Very disappointed at this lack of attention to my clearly stated request to examine ALL the tires. Very disappointed. I took a vacation day to bring my car in.
They alerted me that my tires should be covered under warranty because the tread had worn substantially after only 16K miles. The service manager took measurements and is filing a claim on my behalf with Michelin.