I booked my appointment on line for one of the suggested time slots. I got a reminder notice via email. I drove into the bay at my appointment time and was met by a customer care representative. He took care of the initial paper work, took my keys and suggested I go to the waiting room until the work on my car was complete. The easy in and out service was exceptional and I will always have my car looked after by Shelton Buick GMC. Thank You.