I brought the vehicle in at the request of GM. The problem was regarding the automatic shift mechanism. The letter in the mail specified the possibility of overheating the transmission. I thought that this was fairly serious and arranged to take the vehicle in soon. I did appreciate the quick service but thought it took a bit too long. And then the young fellow who brought it back to the drop off area asked if I would like it washed. I think that something obvious like that should have been automatic and taken care of by him without question. You asked, I answered. I do like the vehicle and will probably lease another in 3 years.